Refund & Return Policy

We want you to enjoy your LE AURA experience. If you wish to return or exchange an item, please review the conditions below.

Returns & Exchanges

Returns and exchanges are accepted in accordance with applicable Kuwait consumer protection requirements.

To qualify for a return or exchange, the product must be completely unused, unopened, undamaged, and in its original condition and packaging, with all seals, protective films, accessories, manuals, gifts, and components intact.

For skincare, cosmetics, beauty products, and beauty devices, LE AURA reserves the right to inspect returned items before approving a return or exchange. Products that have been opened, used, tested, activated, tampered with, damaged, or are otherwise no longer in their original condition will not be accepted, except where required by applicable law.

To request a return or exchange, contact leauraproducts@gmail.com or WhatsApp +965 41049796 with your order number and reason for the request.

Change of Mind & Price Differences

Customers are responsible for reviewing the product name, quantity, specifications, and price before completing an order.

Prices displayed by LE AURA may differ from prices offered by other local or international retailers due to sourcing, shipping, import, operational, promotional, and other business costs.

A lower price found elsewhere does not constitute a defective product, incorrect order, or pricing error and does not independently entitle the customer to additional compensation or a price adjustment.

Any return requested due to a change of mind, ordering the wrong product, or finding a lower price elsewhere remains subject to the eligibility requirements of this policy and applicable Kuwait law.

Damaged, Defective or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact LE AURA within 24 hours of delivery, whenever reasonably possible, and provide your order number along with clear photos or videos of the item and packaging.

Once verified, LE AURA will arrange an appropriate replacement, exchange, or refund at no additional cost, as applicable.

Return Delivery

Unless the return results from an error by LE AURA or applicable law requires otherwise, return delivery/shipping costs are the customer's responsibility.

Customers should use a trackable delivery method. LE AURA is not responsible for returned parcels lost or damaged before they are received by us.

Refunds

Returned items will be inspected after they are received.

Once a return has been approved, the refund will be processed to the original payment method within 15 business days, subject to the processing times of the customer's bank or payment provider.

Original delivery charges are non-refundable unless the return resulted from an error by LE AURA or reimbursement is otherwise required by applicable law.

Important

LE AURA may refuse a return or exchange where inspection shows that the product has been opened, used, activated, damaged, tampered with, or is missing original packaging, seals, accessories, components, or promotional gifts, to the extent permitted by applicable law.

Nothing in this policy is intended to exclude, limit, or override any mandatory consumer rights provided under the applicable laws and regulations of the State of Kuwait.